The 19th-century Industrial Revolution significantly transformed economics and business and influenced many societal structures. Technological advancements led to increased agricultural and manufacturing productivity. This changed the nature of work and ultimately had a significant social impact. Now, rather than a technological revolution, businesses are experiencing a change in ownership demographics. As business ownership continues to become more diverse, the best community financial institutions (CFIs) will shape their products and services to meet evolving needs.Demographic business ownership gaps have been shrinking over the past few years, with historically underrepresented groups, such as Black and Hispanic families, and women, significantly increasing their share of business equity and ownership. Businesses owned by minorities often face a myriad of challenges, such as systemic barriers in banking and limited resources and access to capital. However, they can be instrumental in creating jobs, providing key services, representing their cultural heritage, and improving a community’s resilience. Ultimately, these businesses can help reduce wealth gaps and improve a community’s economic prospects. CFIs have an important part to play in supporting and empowering these businesses to not just survive but thrive. Reducing Barriers to Startup and Growth CapitalResearch has shown that there are significant differences in the growth trajectories of small businesses based on the demographics of their leaders. Black-, Hispanic-, and women-owned firms were least likely to earn $1MM in revenue within five years of starting business. What’s more, Black and Hispanic owners are significantly less likely to be approved for loans than their white counterparts. Research from Goldman Sachs’ “10,000 Small Business Voices” survey highlights how even if underrepresented demographic groups do secure capital, it is often at higher rates and with challenging repayment terms. For instance, despite 44% of black small business owners applying for credit — higher than the national average of 35% — a disproportionate 32% walk away with the full amount they ask for, versus 40% nationally.CFIs can help reduce barriers to capital by:
- Creating products tailored to their needs. Developing innovative and inclusive financial products and services designed to meet the diverse needs of minority-owned businesses is key to supporting these groups. As personal savings are often the biggest source of startup capital, CFIs may want to offer solutions aimed at building wealth and savings for minority and underrepresented groups.
- Providing information and educational resources. Many new business owners might not be aware of or understand the types of financial products available to them. CFIs can be an important source of information, education, and resources for minority-owned businesses, helping them to choose the right financial products and solutions for their needs.
- Using technology to streamline the loan application process. Making the loan application process as straightforward and seamless as possible by allowing digital applications is not only convenient for business owners but, crucially, reduces unconscious bias related to race or gender. When using AI to assist with loan applications, employ fairness testing to help mitigate implicit bias in AI.
- Considering alternative measures of creditworthiness. To reduce some of the barriers associated with the lending process, your institution can consider alternative measures to credit scores to determine loan eligibility. They may also want to consider offering credit score development opportunities to businesses with lower credit scores or no credit history.
Engaging with Local Communities To understand their specific business needs and how they may best be able to support minority-owned business leaders, you may also want to collaborate with these individuals, local community organizations, and community leaders. This could be through partnerships, investments, or other means. You can also support these leaders by providing them with networking and business development opportunities. New businesses can benefit from learning from other established minority-owned businesses and can use networking opportunities to build relationships with local business advisers, coaches, and service providers, among others.Partnering with other organizations that support and advise minority-owned businesses, startups, and businesses that may not meet the requirements for traditional financing may also be of benefit to some institutions. Finally, investing in minority-owned funds or organizations that provide grants and other financial resources for minority-owned businesses can be a key step in supporting and widening financial inclusion.As the world of business changes, you should consider how your institution can meet the diverse needs of the communities it serves in order to maximize the opportunities available, increase their social impact, and support the local economy. Developing financial products, services, and educational programs to help minority business owners ultimately benefits everyone involved: CFIs, their customers, and their communities.